Below FAQ are some common concerns of our clients before purchasing our products
If you have other questions, please just send it to info@Junoavenue.com.
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Need Help?
If you have an issue or question that requires immediate assistance, please drop us an email and we will get back to you within 2-4 hours!
Orders
How do I place an order on Junoluxe.com?
Placing an order is simple! Browse our catalog, select your desired items, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, where you can fill in your details and complete your purchase.
Can I make changes to my order after it’s been placed?
If your order has not yet been processed, you may request changes by contacting our customer service team immediately. Changes cannot be made once the order has been shipped.
Can I cancel my order?
Order cancellations are possible within 12 hours of placement. After this period, cancellations may not be accepted as your order might already be in processing or shipped.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. Check the checkout page for a full list of available methods.
How do I apply a discount code to my order?
Enter your discount code during the checkout process in the “Promo Code” field, and the discount will be applied automatically if valid.
Shipping
Where do you ship to?
We ship worldwide! Shipping options and rates vary depending on your location.
How long does shipping take?
Delivery times depend on your location and the shipping option you choose at checkout. Typically, orders are delivered within 5-10 business days for standard shipping and 2-5 business days for expedited shipping.
How can I track my order?
Once your order has shipped, we’ll send you a confirmation email with a tracking number. You can use this number to monitor your shipment's status.
What should I do if my package is delayed or lost?
If your package is delayed beyond the expected delivery time or appears to be lost, please contact our customer service team with your order number. We’ll work with the carrier to resolve the issue.
Do you offer free shipping?
Do you offer free shipping?
No, we do not offer free shipping. However, we provide reliable shipping options:
- Express Shipping starts at $49.99
- Expedited Shipping is available for $69.99
Returns
What is your return policy?
We accept returns on eligible items within 30 days of delivery, provided the item is unused, in its original condition, and has all tags and packaging intact.
How do I initiate a return?
To start a return, contact our customer service team with your order number and reason for return. We’ll provide detailed instructions for sending the item back.
Do I need to pay for return shipping?
Return shipping costs are typically the customer’s responsibility unless the return is due to a mistake on our part, such as receiving a damaged or incorrect item.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. It may take additional time for your bank or card issuer to reflect the refund in your account.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for eligible items. Contact our customer service team to arrange an exchange, subject to availability.
What items are non-returnable?
Certain items, such as final sale items, personalized products, and items marked as non-returnable in the product description, cannot be returned or exchanged.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. Include photos of the issue and your order details so we can resolve the matter promptly.
Taxes and Duties
Will I be charged customs duties or import taxes?
Depending on your country’s regulations, your order may be subject to customs duties, taxes, or fees upon arrival. These charges are not included in the product or shipping costs and are the responsibility of the customer.
Who is responsible for paying customs duties and taxes?
As the importer, you are responsible for any customs duties, taxes, or fees assessed by your local customs authority. We recommend checking your country’s import regulations to understand potential costs.
Why wasn’t I informed about customs duties and taxes during checkout?
Customs duties and taxes vary by country and are calculated by your local government. We cannot predict these charges at checkout, as they are assessed upon entry into your country.
What happens if I refuse to pay customs duties or taxes?
If you decline to pay customs duties or taxes, your order may be returned to us. Please note that any return shipping costs and additional fees will be deducted from your refund.
Can you mark my package as a gift to avoid duties?
We comply with international shipping laws and cannot mark packages as gifts or falsify the value of items.
What should I do if my package is held at customs?
If your package is delayed at customs, contact your local customs office for further instructions. You may need to provide additional documentation or payment to release your package.
Will I be reimbursed for customs duties or taxes?
Unfortunately, we do not reimburse customers for customs duties, taxes, or fees incurred during shipping.
Do taxes and duties apply to returns or exchanges?
If you return an item, duties and taxes may not be refunded by your customs authority. For exchanges, additional duties or taxes may apply to the replacement item.